1. Our approach to handling your data

Dave Conservatoire (operated by Pentachord Ltd.) is committed to protecting your privacy. On this page we set out why we collect information from you, what we do with that information and what your rights are. Personal information or data is any information that can be used to identify you as an individual.

Personal information

The General Data Protection Regulations (GDPR) defines personal data as information relating to a person which can identify that person. The regulations require us to ensure that data shall be:

Why do we need your data?

Users of Dave Conservatoire services:

We need to know your some items of personal data in order to provide you with the services we offer and to comply with our legal obligations including paying tax.

This data includes:

Under the GDPR, this usage of your information is described as ‘performance of a contract’.

Additionally, we may ask if you would like to receive updates on future events and services, provide feedback on events or services, or receive other offers and communications. Under the GDPR, this usage of your information requires your explicit, opt-in consent. When we request your consent to use your information, we will make it clear what the information will be used for. You are able to withdraw this consent at any time (for example by unsubscribing from email updates).

Other data subjects:

Dave Conservatoire also collects and holds data on visitors to Dave Conservatoire's public websites, those who contact us by any other means, customers, suppliers and those contacted by Dave Conservatoire in the course of our business. This data will be stored and managed in accordance with the relevant sections of the GDPR.

What do we do with your data?

Your data is stored in a secure database which is only accessible to those members of staff who need access to it in order to provide and manage the service. Storing and processing this data allows us to provide a login for you to access content, to provide you with support about your subscription and to fulfil our legal obligations in providing the service.

Your credit card details are processed by Stripe, our third-party payment processor. Support staff are only able to see the portions of this information required in order to provide you with the services and support, such as the last 4 digits of your card number and the country of issue.

How can you manage the data we hold about you?

Subject access request

If you wish to make a formal access request to see the data Dave Conservatoire holds about you, please contact us via our contact form

Data portability

If you would like a portable version of the identifying data we hold about you, please contact us via our contact form.

Right to Erasure

The right to be forgotten was established to enable a data subject to request the deletion or removal of personal data where there is no reason for it to be retained. If you would like the identifying data we hold about you to be erased, please contact us via our contact form.

Your rights and how to make a complaint

If you believe that the information we hold on you is incorrect, you may request to see it and have it amended or deleted. If you wish to make a complaint about how your data has been handled you may do so by contacting us via our contact form


Most websites, including those created or managed by Dave Conservatoire, will put small text files onto your computer or similar device, which are known as cookies. A cookie is a small piece of information placed in your web browser or hard drive that can be used to identify website visitors and to analyse website traffic. This allows us to understand how people use our websites and to improve visitors’ experiences.

Last Update: November 2022